https://wikiconference.org/index.php?title=Submissions:2015/OTRS_Workshop&feed=atom&action=history
Submissions:2015/OTRS Workshop - Revision history
2024-03-29T07:00:58Z
Revision history for this page on the wiki
MediaWiki 1.35.13
https://wikiconference.org/index.php?title=Submissions:2015/OTRS_Workshop&diff=2616&oldid=prev
Sphilbrick: Fix spelling
2015-10-03T21:06:53Z
<p>Fix spelling</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 21:06, 3 October 2015</td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><!-- Simply provide information about your submission below and save the page. --></div></td>
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<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>;Title: OTRS Workshop for agents who handle <del class="diffchange diffchange-inline">permssions</del></div></td>
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<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>;Title: OTRS Workshop for agents who handle <ins class="diffchange diffchange-inline">permtssions</ins></div></td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>;[[Submissions#Proposal Themes|Theme]]: Education</div></td>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>;[[Submissions#Proposal Themes|Theme]]: Education</div></td>
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Sphilbrick
https://wikiconference.org/index.php?title=Submissions:2015/OTRS_Workshop&diff=2401&oldid=prev
Bluerasberry: more...
2015-09-08T19:48:01Z
<p>more...</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 19:48, 8 September 2015</td>
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Bluerasberry
https://wikiconference.org/index.php?title=Submissions:2015/OTRS_Workshop&diff=1912&oldid=prev
Masssly: /* Interested attendees */ Added my name
2015-08-28T06:35:00Z
<p><span dir="auto"><span class="autocomment">Interested attendees: </span> Added my name</span></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 06:35, 28 August 2015</td>
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<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''If you are interested in attending this session, please sign with your username below. This will help reviewers to decide which sessions are of high interest. Sign with four tildes. (<nowiki>~~~~</nowiki>).'''</div></td>
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<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># ''[[User:Masssly|Masssly]] ([[User talk:Masssly|talk]]) 02:34, 28 August 2015 (EDT)''</div></td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># ''Add your username here.''</div></td>
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Masssly
https://wikiconference.org/index.php?title=Submissions:2015/OTRS_Workshop&diff=1879&oldid=prev
Sphilbrick: add title
2015-08-27T15:28:01Z
<p>add title</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 15:28, 27 August 2015</td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><!-- Simply provide information about your submission below and save the page. --></div></td>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><!-- Simply provide information about your submission below and save the page. --></div></td>
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<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>;Title: OTRS Workshop for agents who handle permssions</div></td>
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<td class="diff-marker">−</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>;Title: </div></td>
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<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>;[[Submissions#Proposal Themes|Theme]]: Education</div></td>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>;[[Submissions#Proposal Themes|Theme]]: Education</div></td>
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Sphilbrick
https://wikiconference.org/index.php?title=Submissions:2015/OTRS_Workshop&diff=1878&oldid=prev
Sphilbrick: ce
2015-08-27T15:26:38Z
<p>ce</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 15:26, 27 August 2015</td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>;Special schedule requests: <!-- (for example - can not present on Saturday) --></div></td>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>;Special schedule requests: <!-- (for example - can not present on Saturday) --></div></td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td>
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<td class="diff-marker">−</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>;Will you attend WikiConference USA if your submission is not accepted?:<del class="diffchange diffchange-inline">likely</del>, but uncertain</div></td>
<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>;Will you attend WikiConference USA if your submission is not accepted?:<ins class="diffchange diffchange-inline">Likely</ins>, but uncertain</div></td>
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<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td>
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Sphilbrick
https://wikiconference.org/index.php?title=Submissions:2015/OTRS_Workshop&diff=1877&oldid=prev
Sphilbrick: ce
2015-08-27T15:26:04Z
<p>ce</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 15:26, 27 August 2015</td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The main goal of the session will be a mutual sharing of best practices. Some of the subjects will include:</div></td>
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<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The main goal of the session will be a mutual sharing of best practices. Some of the subjects will include:</div></td>
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<td class="diff-marker">−</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> General process to handling a ticket</div></td>
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<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">*</ins> General process to handling a ticket</div></td>
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<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> Use of canned responses within the system</div></td>
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<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">*</ins> Use of canned responses within the system</div></td>
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<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> Use of canned responses from external resources</div></td>
<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">*</ins> Use of canned responses from external resources</div></td>
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<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> Locations of additional resources:</div></td>
<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">*</ins> Locations of additional resources:</div></td>
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<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> FAQ</div></td>
<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">**</ins> FAQ</div></td>
</tr>
<tr>
<td class="diff-marker">−</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> Cafe</div></td>
<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">**</ins> Cafe</div></td>
</tr>
<tr>
<td class="diff-marker">−</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> Noticeboard</div></td>
<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">**</ins> Noticeboard</div></td>
</tr>
<tr>
<td class="diff-marker">−</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> IRC</div></td>
<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">**</ins> IRC</div></td>
</tr>
<tr>
<td class="diff-marker">−</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> Email lists</div></td>
<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">**</ins> Email lists</div></td>
</tr>
<tr>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td>
</tr>
<tr>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The session will also cover the following two topics:</div></td>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The session will also cover the following two topics:</div></td>
</tr>
<tr>
<td class="diff-marker">−</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> Suggestions for improvement to the software and/or general process</div></td>
<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">*</ins> Suggestions for improvement to the software and/or general process</div></td>
</tr>
<tr>
<td class="diff-marker">−</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"> -</del> Ideas for keeping the backlog manageable</div></td>
<td class="diff-marker">+</td>
<td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">*</ins> Ideas for keeping the backlog manageable</div></td>
</tr>
<tr>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td>
</tr>
<tr>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Please note that the session, at least with respect to any video recording, live or otherwise, needs to be exempted from the Terms of Participation. It is highly likely that participants will be discussing specific OTRS tickets, whose content is treated as confidential, and can only be shared with OTRS agents. This does not apply to the text of the proposal or presentation slides, which we will prepare in a way to exclude any confidential content.</div></td>
<td class="diff-marker"> </td>
<td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Please note that the session, at least with respect to any video recording, live or otherwise, needs to be exempted from the Terms of Participation. It is highly likely that participants will be discussing specific OTRS tickets, whose content is treated as confidential, and can only be shared with OTRS agents. This does not apply to the text of the proposal or presentation slides, which we will prepare in a way to exclude any confidential content.</div></td>
</tr>
</table>
Sphilbrick
https://wikiconference.org/index.php?title=Submissions:2015/OTRS_Workshop&diff=1876&oldid=prev
Sphilbrick: Start draft
2015-08-27T15:23:45Z
<p>Start draft</p>
<p><b>New page</b></p><div><!-- Simply provide information about your submission below and save the page. --><br />
;Title: <br />
<br />
;[[Submissions#Proposal Themes|Theme]]: Education<br />
<br />
;[[Submissions#Presentation Types|Type of submission]]: Workshop<br />
<br />
;Author:Stephen Philbrick (with co-presenter TBD)<br />
<br />
;E-mail address: Stephen.W. Philbrick@gmail.com<br />
<br />
;Username:Sphilbrick<br />
<br />
;Affiliation: Wikipedia<br />
<br />
;Abstract: This session will be an active workshop for OTRS agents, particularly those involved in the handling of permissions.<br />
<br />
The main goal of the session will be a mutual sharing of best practices. Some of the subjects will include:<br />
- General process to handling a ticket<br />
- Use of canned responses within the system<br />
- Use of canned responses from external resources<br />
- Locations of additional resources:<br />
- FAQ<br />
- Cafe<br />
- Noticeboard<br />
- IRC<br />
- Email lists<br />
<br />
The session will also cover the following two topics:<br />
- Suggestions for improvement to the software and/or general process<br />
- Ideas for keeping the backlog manageable<br />
<br />
Please note that the session, at least with respect to any video recording, live or otherwise, needs to be exempted from the Terms of Participation. It is highly likely that participants will be discussing specific OTRS tickets, whose content is treated as confidential, and can only be shared with OTRS agents. This does not apply to the text of the proposal or presentation slides, which we will prepare in a way to exclude any confidential content.<br />
<br />
Because we will the viewing confidential material, only OTRS agents can attend.<br />
<br />
;Length of presentation: 60 minutes<br />
<br />
;Special schedule requests: <!-- (for example - can not present on Saturday) --><br />
<br />
;Will you attend WikiConference USA if your submission is not accepted?:likely, but uncertain<br />
<br />
<!-- Do not edit the section below. --><br />
== Interested attendees ==<br />
<br />
'''If you are interested in attending this session, please sign with your username below. This will help reviewers to decide which sessions are of high interest. Sign with four tildes. (<nowiki>~~~~</nowiki>).'''<br />
<br />
# ''Add your username here.''<br />
<br />
[[Category:Submissions/2015]]</div>
Sphilbrick