Submissions:2018/Building a Better Harassment Reporting System

This submission has been noted and is pending review for WikiConference North America 2018.

Title

Building a Better Harassment Reporting System

Theme (optional)

Harassment, Civility, & Safety

Academic Peer Review option

Np

Type of submission

Workshop

Author

Trevor Bolliger, WMF Product Manager

E-mail address

tbolligerwikimedia.org

Wikimedia username

TBolliger_(WMF)

Affiliation(s) (optional)

Anti-Harassment Tools team, Wikimedia Foundation

Abstract

When harassment or abuse happens between Wikimedians, users can report the misconduct to wiki leadership (other experienced users, administrators, and in extreme cases stewards or Wikimedia Foundation staff) in a variety of ways: on wiki talk pages, via email, or via IRC or another off-wiki communication channel. Most wikis have established noticeboards to report cases that require attention or suggested email lists for sensitive reports that require privacy.

The Wikimedia Foundation's Anti-Harassment Tools team is currently performing research to better understand these existing systems to identify any pain points or shortcomings that we can address with improved software. Our goal is to provide a reporting system for Wikimedia communities that puts less stress on users who are submitting the reports while simultaneously generating higher-quality reports.

Community input and feedback will be essential for the success of our work. At Wikiconference North America 2018, we will share an update on our research as well as some proposals for tools we will build.

Attendees should hopefully leave with a better understanding of how different users and communities report harassment, ideally with some inspiration on how to improve the processes on their home communities. Attendees should also have a better understanding of the Anti-Harassment Tools team’s plans for how forthcoming software could improve these policies and workflows.

Our project page can be found at https://meta.wikimedia.org/wiki/Community_health_initiative/User_reporting_system

Length of presentation

60 minutes

Special requests

Tables so participants to write on notebooks or worksheets, if available.

Preferred room size

25-50

Have you presented on this topic previously? If yes, where/when?

Yes, we presented a similar topic in Cape Town at Wikimania 2018.

If you will be incorporating a slidedeck during your presentation, do you agree to upload it to Commons before your session, with a CC-BY-SA 4.0 license, including suitable attribution in the slidedeck for any images used?

Yes

Will you attend WikiConference North America if your submission is not accepted?

Probably not.

Interested attendees

If you are interested in attending this session, please sign with your username below. This will help reviewers to decide which sessions are of high interest. Sign with four tildes. (~~~~).

1. BobCummings (talk) 21:32, 15 August 2018 (UTC)
2. WWB (talk) 05:23, 20 August 2018 (UTC)
3. Ragesoss (talk) 19:14, 28 August 2018 (UTC)
4. Add your username here.